teamthink · Insurance QA Platform
Replace spreadsheets and legacy Quality Assurance tools with an intelligent system for audits, scoring and reporting.
teamthink is a Quality Assurance platform purpose-built for insurance claims and underwriting organizations. The platform replaces spreadsheets, disconnected databases, and legacy Quality Assurance tools with a centralized system for audits, scoring, leakage analysis, reporting, calibration, and operational performance management.
Everything you need to manage your quality assurance workflow: review, dashboards, reporting, admin and authoring on the same data and audit trail.
Tap a module to see what it does, who it serves, and how its outputs feed the rest of the platform.
Business outcomes
Engineered for the depth real Quality Assurance programs demand.
Beyond the modules, ten cross-cutting capabilities give teamthink its operational reach from dynamic logic to multi-format enterprise reporting and audit-grade security.
Dynamic questionnaires
Context-sensitive reviews with configurable logic
Advanced scoring
Weighted scoring, cuts and knock-out rules
Leakage analysis
Financial impact and operational leakage tracking
Calibration management
Secondary review comparison and alignment
Workflow automation
Automated assignments, imports and reporting
Dashboard intelligence
Real-time Quality Assurance visibility and drill-down analysis
Enterprise reporting
Multi-format operational and executive reporting
System integration
Claims and underwriting platform connectivity
Security & access control
Role-based access and data segmentation
Performance management
Action planning and coaching enablement
Seven expansion modules
Layer in only what your Quality Assurance operation needs.
Add capability without replacing the core. Each expansion connects directly to the platform and activates only for the teams and workflows that need it.
DI
Data Integration
Advanced automated import/export framework.
BDI
Basic Data Integration
Lightweight data import framework.
FSA
File Selection & Assignment
Automated audit sampling and reviewer assignment engine.
QLR
Question-Level Responsibility
Granular accountability scoring for multi-handler files.
CD
Custom Dashboard
Extended dashboard customization framework.
DP
Development Planning
Performance improvement and action management module.
SSF
System Snapshot Facility
Long-term environment retention and archival service.