Are you a digital laggard or innovator? Industry trends come and go, but technology that solves modern business problems is here to stay. For insurance carriers, this means deviating from trusted analog processes and taking a leap of faith into the world of data...
To improve your insurance carrier’s bottom line, it’s critical that your QA department mobilize data to identify opportunities based on your business needs. In this paper, we explore the details of QA reporting and how you can get the most from your audits by sharing...
Find and mitigate these common claims file mistakes A carrier’s claim quality assurance process is the backbone of success. QA auditors assess open, denied and paid claims to determine if avoidable errors occurred during processing, adjusting or settlement....
Five key insights from our 2019 insurance claims QA survey Dozens of the top 100 insurance carriers use teamthink software to manage sophisticated QA programs involving thousands of handlers, managers and auditors. But at small, regional and specialty...
Can you enhance employee performance using audit software? Quality assurance (QA) is an essential part of the organizational workflow for many insurance companies. Insurance QA allows carriers to ensure their teams are adhering to industry regulations and company...
Do you have tools to objectively evaluate your outside vendors? It’s common for insurers and risk managers to outsource part of the claims process to outside vendors and contractors. Because of that, carriers should have clear processes in place to evaluate the...
